RippleWorx: Rippling Positive Impacts for Officer Well-Being, Resiliency and Retention
The Aristotelian adage “We are what we repeatedly do. Excellence then, is not an act, but a habit,” reflects law enforcement’s endeavor in positively impacting officers. Although the police workforce has always been motivated to protect and serve all community members, recent controversial events and the ripples around the 'great resignation' are impacting their workload and performance. This can negatively influence an officer's personal and professional well-being. To this end, training them in habitual resiliency via easily ingestible bite-sized content can enable them to rediscover their job motivations and become more committed and engaging. This is where RippleWorx comes into the picture with its eponymous digital performance analysis platform designed to enrich officers' work engagement and emotional well-being through consistent actions to reinforce behaviors of well-being and resiliency. With its patent-pending deep sentiment analysis, RippleWorx provides a platform to give officers a voice that provides real insight to command staff on what is the current pulse of the organization. "Once we capture the current officer sentiment through business intelligence, our solution serves up the right nudge or bite-sized type of reinforcement content to help redirect officers in a positive way," says Angela (Angie) Sandritter, CEO of RippleWorx.
Holding rich experience in talent development and motivation, Angie understands how a person's emotional well-being reflects their professional performance. RippleWorx’s digital platform is designed to offer critical insights on whether an officer is motivated, discouraged, or experiencing burn-out to formulate measurable motivating strategies to support, motivate and retain the officer.
The SaaS platform comes in mobile application and a web-enabled Desktop dashboard view. It captures data from an easy pulse survey and performs deep sentiment analysis to understand the trends, risks and opportunities within the department.The company values anonymity and doesn't show individual, responses, but rather provide automatic interventions based on a response to better map the analysis outcomes with officers' workload.
To fully understand workload, the platform also takes in 911 call data. It even measures workload versus on-site staffing and shows how much an officer aligns with organizational pulses and areas of misalignment. These actionable insights translate to better work engagement and help officers develop their motivations into habits.
"People are used to communicating on their phones. We gave officers the missing piece, which is a regular voice, one that command staff listens to," states Angie.
The platform can even help law enforcement offer situational training to their officers for the types of calls they may take. All of this is offered just-in-time and through a mobile platform.
The existing content of a law enforcement agency can also be integrated into the platform, enabling them to deliver more dynamic content. In this regard, RippleWorx can also develop material for leadership and wellness training. "We use something called our RippleWorx score to measure its efficacy," says Angie. In essence, RippleWorx enables law enforcement to provide individualized training to officers to augment their well-being and performance.
We want to move into better optimal performance and to make people feel at a state where they can perform to their best ability
Looking ahead, the company's roadmap looks bright. They are gearing up to help police departments in the long run. Over the next few months, they will focus on retaining good officers. Beyond that, RippleWorx will help departments use data to be smarter on trends in officer well-being. This will help to create a culture to support officers with their on-the-job stresses and produce long-term, positive results. "We want to move into better optimal performance and to make people feel at a state where they can perform to their best ability," concludes Angie.