“Built around accountability, efficiency, and transparency between law enforcement agencies and towing operators, TOPS CMA allows features like reports, searching, two-way electronic messaging, and documents storage, such as images and details pertaining to the accident scene,” says Jeff Pesnell, COO, TXI Systems. The reporting entities—be it the police, fire department, EMS, or highway-governing authorities—can work independent of dispatch companies and request a tow truck using TOPS CMA directly. Not only does the solution help in enhanced interaction between the stakeholders, but it offers full transparency of the entire towing and impounding event, including investigative holds and pricing, whether it is towed to the city-owned impound lot, a private impound lot, or even a repair facility.
When a client request hits TXI Systems’ inbox, the teams conduct an onsite interview to get a grasp of the requirements, operational structure, and their business model. Using the acquired information, TXI Systems deploys the most optimal solution, customized based on the preferred configuration. In due course of time, the team conducts testing and training for the application, working toward an agreed launch date. TXI Systems also has a live support service where they assist their clients in using and troubleshooting the system.
TOPS CMA allows features like reports searching, two-way electronic messaging, and documents storage, such as images and details pertaining to the accident scene
TXI Systems’ prowess proved highly valuable for an organization that wanted to reduce the time lapse in truck arrival at the location of a crash. In pursuit of a GPS-based dispatch solution that will help them find the truck closest to the geocode of the wreckage, the firm came across CMA. Postdeploymnt, the system cut the manual involvement of dispatching a truck to the requested location, bringing the arrival time down from 30-40 minutes to 15-20 minutes.
As part of its next strategic moves that are on the horizon, TXI Systems will be adding features and functions, and reaching out to law enforcement agencies from more cities and counties. On the service offerings front, there will be additional web-based and mobile tools that will help users navigate easily and provide the municipality with actionable data. “The goal is to fine-tune the towing and impound systems, thereby serving the people better, and aid cities with their Green-initiatives by clearing streets faster with a reduced carbon footprint,” concludes Pesnell.